Kate Walser

Principal Consultant & Sr. User Experience Designer View Kate Walser's profile on LinkedIn

Kate has been designing and building Web sites, software, and engaging, intuitive, and accessible products for customers including major telecommunications, health care, banking and finance, and insurance customers, including T. Rowe Price and the U.S. Department of Health & Human Services for over 14 years. Kate's biomedical engineering and research background coupled with an MBA give her a unique perspective into establishing usability within organizations. Kate served on TEITAC, the federal advisory committee tasked with refreshing the Section 508 and Section 255 accessibility standards, and is a board member for the Center for Plain Language.

At CX Insights, Kate focuses on factors that impact the customer experience and citizen experience, including product design, people's behavior and demographics, content, and visual design.

Kate's spent the past 14 years conducting usability research and user experience design at 6000+ employee companies - SRA International, Inc. and American Management Systems (AMS), now CGI. Kate established and led the SRA Usability & Human Factors Community of Practice, where she provided hands-on consulting to design, implement, improve, and evaluate user interfaces and products. Her work included exploring mobile interface design and providing social media strategy and Web 2.0 guidance to organizations. At AMS, she was a user experience designer and information architect in the Center for Advanced Technologies (AMSCAT) and explored how new technologies, like mobile devices, portals, eCommerce, and biometrics would impact the customer experience.

A New Yorker at heart, Kate holds a Master of Business Administration degree from the Robert H. Smith School of Business at the University of Maryland and a Bachelor of Biomedical Engineering degree from The Catholic University of America. Prior to user experience design, she designed and conducted ground-breaking protocols for sea urchin embryology at the National Institutes of Health.

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